Privacy Policy

Please read this Privacy Policy carefully and ensure that you understand it. Please contact our Grange-over-Sands branch if you have any questions.

Your privacy

At St John's Hearing Aid Centre we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care.

This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.

Collection of your Personal Information

In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information.

We may also store associated information received from other health care professionals as part of your ongoing care.

How we use this Personal Information

The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing hearing care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest.

We use your contact information to respond to queries from you as agreed. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products. We will inform you of when we are present in your area for service when applicable.

Our policy on storage, processing and retention of your Personal Information

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information.

They understand their legal responsibility to maintain confidentiality.

We take precautions to ensure security of the practice premises, the practice filing systems and computers. We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.

We keep your records for 15 years after the date of your last interaction with us.

How and when we may share your Personal Information

Where strictly necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity.

Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.

Your rights with respect to the Personal Information we hold

You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.

Updating your communication preferences

You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages.

Your personal preferences can be changed at any time by contacting our Grange-over-Sands branch.

Data protection

St John's Hearing Aid Centre will always endeavour to comply with the Data Protection Act 1998.

The principles are that:

  • Personal data shall be processed fairly and lawfully
  • Personal data shall be obtained only for one or more specified and lawful purposes
  • Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed
  • Personal data shall be accurate and, where necessary, kept up to date
  • Personal data processed for any purpose or purposes shall not be kept for longer than is necessary
  • Personal data shall be processed in accordance with the rights of data subjects under this Act
  • Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
  • Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data

Your personal data will be held and processed in accordance with the requirements and obligations of the Data Protection Act 1998.

St John's Hearing Aid Centre does not provide information to third parties for marketing purposes.

Further information about the act can be found on the Information Commissioners website.

If you would like to see your records, please contact our Grange-over-Sands branch and we shall discuss your requirements.

Personal information collected via online forms

Your privacy is of the highest importance to us and we promise never to release your personal details for marketing purposes to any company.

By completing our online form you consent to St John's Hearing Aid Centre or any third party on its behalf, securely processing and storing personal data both manually and by electronic means.

By completing an online enquiry or booking form you are signing up to receive information, special offers and promotions from St John's Hearing Aid Centre by mail, phone/mobile or email. If you do not wish to receive such information, please Grange-over-Sands branch. Your details will not be passed on to any third parties.

If you are concerned about providing any information online, then please get in touch.

Use of cookies on this website

All cookies used by and within this website are used in accordance with current cookie law, namely the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the General Data Protection Regulation (EU Regulation 2016/679).

Google Analytics

There are no First Party cookies stored by this website, but it does use analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling St John's Hearing Aid Centre to better understand how this website is used.

Whilst use of them does not pose any risk to your privacy or your safe use of this website, you do not have to allow the collection of these third party cookies if you do not wish.

How can I control cookies?

You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies, but this can be changed.

For further details, please consult the help menu in your internet browser or Google as follows:

Please remember to replace [Your Browser] with Firefox, Chrome, Edge, Safari, etc..

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.